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Perception gap

Tuesday, November 3rd, 2009

CDW Government polled 1,000 college students, instructors and IT staff for their report 2009 21st-Century Campus Report: Defining the Vision. Some key findings:

  • 81% of college students use technology every day to prepare for class.
  • 74% of faculty say they incorporate technology into almost every class, but only 45% of students say technology is fully integrated into their curriculum.
  • 52% of students report using social networking sites for educational purposes while 14% of faculty say they use social networking site for educational purposes.
  • 67% of faculty say they are satisfied with their technology professional development, but 45% of students rate faculty lack of tech knowledge as the biggest obstacle to classroom technology integration.
  • 32% of students and 22% of faculty strongly agree that their college/university is preparing students to successfully use technology when they enter the workforce.

    Nobody is happy

    Wednesday, October 21st, 2009

    In a widely shared YouTube video, comedian Louis C.K. explains that, “everything is amazing right now, and nobody is happy.”

    Communication technologies today are amazing. Yet, I hear more rumbling about The University of Montana’s inability to communicate effectively with students, employees and other constituents than ever before.  Nobody is happy.

    I don’t know if people are any happier at North Carolina State University, but NC State offers a nice contrast to UM when it comes to campus communication strategies. UM has (sort of) adopted a tool called “Official Notices” for official campus communication. Official Notices can be read in OneStop and/or delivered to email addresses. NC State has adopted Twitter as an official channel of communication. They built a page that aggregates “official” Tweets from multiple departments.

    The medium is not the message. Twitter doesn’t guarantee better communication than UM’s Official Notices. But NC State has adopted a strategy very different from UM. Without judging the quality or effectiveness of the communication, here is a numbers comparison between UM and NC State on official communication.

    Number of messages in my UM Official Notices inbox:

    8 over the last 26 days

    Number of Tweets on the NC State Twitter page:

    39 in the last 21 hours

    Number of departments with ability to send UM Official Notices:

    9

    Number of departments at NC State with Twitter accounts:

    62

    Percentage of UM messages that link to a web page for more information:

    37%

    Percentage of NC State Tweets that link to a web page for more information:

    67%

    Average number of characters in UM Official Notices:

    1,782

    Average number of characters in NC State Tweets

    108

    Comments?

    Barking up the right tree

    Thursday, July 2nd, 2009

    Arboretum:  A place where many kinds of trees and shrubs are grown for scientific and educational purposes.

    Tree icons

    The Montana legislature  designated the UM campus as the state’s official arboretum in 1991. UM’s College of Forestry and Conservation maintains a database of all of the trees that make up the arboretum. Where there is data, IT web developer Jamie Robertson sees a layer to the new UM campus map.

    The latest map layer is a simplified view of the arboretum. Toggle the arboretum button and you can see all of the trees on campus represented by icons that distinguish various species. The new feature includes an educational supplement with photos and tips on how to identify trees.

    “We tried to make it so the average user can look at it and learn something,” Robertson said.

    More detailed data views are available on the Montana Arboretum page maintained by Michael Sweet in the College of Forestry and Conservation.

    Note:  Some some trees that have been removed from campus still show up on the map. The CFC is updating its inventory of campus trees. When the database is updated, the map will reflect the most current state.

    Media Arts makes its mark

    Monday, June 29th, 2009

    A new breed of students challenge professors, technology and conventional ways of teaching


    Rick Hughes has sacrificed his golf game and many hours of sleep to keep up with technology—and his students. He grumbles, but a lower handicap and more sack time could never compete with the adrenaline rush he gets from the pursuit.

    Hughes chairs UM’s fledgling undergraduate Media Arts program, which has grown to 93 majors since its inception two years ago. The program turns away more students than it accepts.

    Graduate student Amber Bushnell and Professor Rick Hughes experiment with real-time artistic collaboration with Julia Lindquist, a UM student currently in Japan.

    Graduate student Amber Bushnell and Professor Rick Hughes experiment with real-time artistic collaboration with Julia Lindquist, a UM student currently in Japan.

    Hughes is an administrator, a mentor, and always an active partner with students in a collaborative learning process. In May, he and graduate student Amber Bushnell experimented with long-distance, peer-to-peer artistic collaboration. From an office in McGill Hall, Amber connected to UM students in New Zealand and Japan. Across oceans, using Apple’s iChat on a Mac and a high-speed network connection, the students worked together to create art on a shared digital canvas. They did it in real time using voice and video communication.

    Hughes wants to engage other universities in similar peer-to-peer collaboration with his students, but he struggles to find faculty and administrators at other campuses willing to give it a try.

    “This idea takes advantage of technology everybody already has,” Hughes says. “Everybody seems to be waiting for the next big thing, but we’re missing an opportunity to take advantage of technology that already exists. It doesn’t take a lot of money. It doesn’t take brilliant people. It just takes people willing to do it.”

    It doesn’t take much to convince Amber of the benefits of collaboration. She has produced interactive art installations where viewers become participants in her art. The results always amaze her. Her graduate theses will focus on collaborative art, but on a global scale.

    “We tested the technology with UM students in New Zealand and Japan and it worked great,” she says. “But the distance part isn’t what I’m interested in. It’s collaborating with people from different cultures artistically—using technology to bring cultural ideas together. When you have different mindsets, you learn so much from the other people you’re working with.”

    Different mindsets

    Hughes, age undisclosed, is driven to keep up with technology in part because of his daily interaction with digital natives—students who have no recollection of a world without the World Wide Web.

    Charles Raffety is innately comfortable with technology. Heading into his senior year, Charles will be among the first to earn an undergraduate degree in Media Arts from UM.

    “I came here as a Fine Arts major and discovered a whole new thing—the integration of art and technology,” he says. “I jumped right on the bandwagon.”

    Charles grew up in Dillon where he had access to a computer lab at his elementary school. He didn’t have a computer at home until eighth grade, and his home Internet connection crawled, but he says, “I was excited enough to have patience with it.

    “I had a sense that it was cool, but changing all the time,” he recalls of his online experiences. “Every year it got better. Faster.”

    Charles admits that he has advantages over faculty who are a generation or two ahead of him.

    “For those of us raised in this environment, it’s easier to assimilate to the Internet culture,” he says. “It’s not impossible for faculty, but I see a hesitancy to try new technologies. I think people get overwhelmed and they let that get to them before they sit down and try things.”

    Amber, who teaches Media Arts classes to students of all ages, says her older students are definitely more reluctant to explore new technologies.

    “For younger students,” she says, “things are automatic. Built-in. Second-nature. Older students do great in class, but early on they’re overwhelmed. I see resistance. They’re inhibited. I tell them to ‘just play around’ and that changes their mindset.”

    Amber and Charles represent a wave of college students who will expect something different—something better—from their college education. They will increasingly reject one-way lectures from a podium in favor of cooperative learning that taps into the power of communities and collective intelligence.

    “Collaborative learning is a much richer experience,” Charles says. “Learning to work with others and share viewpoints is important. You’re pushing the boundaries of your comfort zone, and you’re creating more advanced work.”

    “Participation is what’s been missing,” Hughes says. “It’s what we’ve been trying to get to. There are so many opportunities to do truly impressive things with technology we already have.”

    Media Arts in the Missoulian

    Media Arts students Amber Bushnell, Charles Raffety and Lou Ghaddar were featured in a May 15 Missoulian article about an interactive holographic art installation they created.

    How cell phones, Twitter, Facebook can make history

    Thursday, June 18th, 2009

    As the world watches (and participates in) the election in Iran, Clay Shirkey helps us understand the transformation of media and communication.

    Having trouble viewing the video? View at TED.com.

    All the king’s horses

    Friday, June 5th, 2009

    Keith Lynip in UM’s Extended Learning Services is contemplating our next learning management system. His blog post Synthesis lays out a vision for an integrated approach to academic technology. He foolishly asked for my perspective.

    As Ramon the penguin said in Happy Feet:  ”Big guy. Let me tell something to you. Come close. Don’t be afraid. You want answers?”

    Keith laments that the University is “far better at analysis-separation, deconstruction-than synthesis.”

    Yes, we excel at separating ourselves from one another-sector-by-sector-school-by-school-department-by-department-website-by-website. We can blame limited resources, organizational culture or bad management, but why blame ourselves. Google has separated and deconstructed us far beyond our mortal powers.

    Information-including our information-has been smashed into a bazillion pieces and wrested from our control. It’s a done deal. Our best hope now is to figure out if the University can be relevant in putting the pieces back together.

    Humpty-DumptyOut of chaos comes order, but the emerging order is quite different. If we don’t start thinking differently, we’ll be like all the king’s horses and all the king’s men, who couldn’t put Humpty together again. Except that in the digital age, Humpty is capable of putting himself back together and we become obsolete if we don’t adapt. Don’t believe me? Google “death of newspapers”.

    In “Everything is Miscellaneous: The Power of the New Digital Disorder,” author David Weinberger says that “miscellaneous order is changing how we think the world itself is organized and-perhaps more important-who we think has the authority to tell us so.”

    He points out that before the digital age, physical limitations on how we organized information limited our vision, and gave the people who controlled the organization of information more power than those who created the information.

    Then along came all the “bliggity blogs and the facey spaces and the tweety pages,” not to mention the social tagging, the RSS feeds and the data mash-ups.

    If all that boggles your mind, here’s a simple guide for the new age:

    It’s all about me.

    If you want synthesis, don’t synthesize around academics or any other organizational aspect of the institution. Synthesize around ME. My life. My WHOLE life. My academic life. My social life. My love life. My health. My job. My finances. My responsibilities. My causes. My passions.

    You (any department, administrator, faculty or staff) don’t care about me (any student) as much as you care about yourself. That’s just how humans and human-made institutions work. But I’m in control now. I’m calling the shots and I have to tell something to you.

    Our bliggity blogs and our facey spaces and our tweety pages are thriving because they operate in a world that revolves around me.

    We-the University-haven’t figured out how to function in that world yet.

    When we do, the technology will be ready.

    Yes we can

    Thursday, May 21st, 2009

    Apparently, Barrack Obama was serious about this change thing.

    A Time Magazine article last month, How Obama Is Using the Science of Change, revealed that a dream team of 29 leading behavioral scientists is advising the Obama administration on how to get us (you and me) to make better decisions about our finances, our health and our impact on the environment.

    Turns out, humans aren’t all that good at making rational decisions.

    MIT professor Dan Ariely, author of Predictably Irrational and an Obama advisor, gave a recent talk where he demonstrated this idea. He showed data on organ donations from 11 European countries. Four countries had little success getting people to donate organs with 4-28% participation. The other seven were very successful with 86-100% participation.

    The reason for the disparity? Culture? Religion?

    Try the design of the form at the DMV.

    In countries with low organ donation, the form asks people to check a box if they want to participate the organ donor program.

    People don’t check, and thus don’t join.

    The form in countries with high participation asks people to check a box if they don’t want to participate in the organ donor program.

    Again, people don’t check, but this time they join.

    The Netherlands-the most successful “opt-in” country-achieved 28 percent participation after mailing a letter to every household in the country begging people to join the program. To think they could have achieved 80, 90, or 100 percent success by understanding human nature and making a minor tweak to their form.

    Default options pack power. As the Time article says, “Most of us will save for retirement, run our computers in energy-efficient mode and be organ donors if we have to take action to say no-but not if we have to take action to say yes.”

    The Obama administration hopes to harness that behavioral reality to help people make better decisions.

    Perhaps we should too.

    Think about the myriad complex decisions and actions that confront UM students and employees: What course of study should I pursue? How will I pay for college? What benefits package should I choose? What’s the appropriate way to communicate and collaborate with others?

    One answer is to create default options and design simpler processes that help people make better decisions.

    On the first full day of Barrack Obama’s presidency, he issued an executive order on “Transparency and Open Government.” The order more or less says that we have to stop making information and processes about critical decisions people make so gosh danged complicated.

    Web technology is a key player in all of this. Perhaps that’s why Obama charged his Chief Technology Officer with primary responsibility for the openness in government initiative.

    “That’s exactly what this is about,” says Richard Thayler, co-author of Nudge: Improving Decisions about Health, Wealth and Happiness (and another Obama advisor). “If instead of the 30 pages of unintelligible crap that comes with a mortgage, you can upload it with one click to a website that will explain it and help you shop for alternatives, you make it as easy as shopping for a hotel.”

    Now, that’s change we can believe in.

    And the Hugi goes to . . .

    Wednesday, May 6th, 2009

    Note:  This article is included in the May issue of Bits, IT’s monthly newsletter.

    UM’s Academic Planner web application has been awarded a Hugi Excellence Award by the Northwest Academic Computing Consortium (NWACC).

    The academic planning tool, programmed by IT web developers Jon Adams and Tom Fite, provides an intuitive interface for students to plan course schedules and share them with academic advisers. The application was released in beta this spring, with students in the Davidson Honors College putting it to the test. New UM students attending orientations beginning in June will be the first to use the application in full production.

    Loey Knapp, ACIO for Technology Support Services, said the project has received support and guidance from several UM offices, including the Registrar’s Office, Enrollment Services, the Office of Student Success, Extended Learning Services and the Davidson Honors College.

    The Hugi awards are named for former University of Oregon Chief Technology Officer Joanne R. Hugi. UM’s recognition was in the category of business processes and systems.

    The foray into Facebook

    Wednesday, April 8th, 2009

    The April issue of IT’s Bits newsletter is out today. It highlights the UM English department’s experiment with Facebook to improve communication with students, and underscores potential pitfalls facing official University departments that choose to use non-UM systems like Facebook.

    The English department, in collaboration with UM legal counsel and Information Technology, drafted a Facebook best practices document to help guide other UM departments. The guide was developed prior to Facebook’s recent upgrade, so it already needs modification. Your thoughts are welcome.

    Web metaphors galore

    Tuesday, March 24th, 2009

    A campus administrator has invited me to consult on a web project. Now I’m pondering what a 2009 model website should be. What it should do. What others should be able to do with it.

    But my ideas are of little value if the administrator’s concepts of the web are different from mine. And they will be. We’re both over 20. And anyone over age 20 has too many ways to think about the web for us all be on the same web page.

    By my count, we have created at least 10 distinct and increasingly sophisticated metaphors for the web in 15 years. Moore’s Law apparently applies to technology metaphors too.

    Metaphors help us understand something new and unfamiliar in terms of something we already know. But so many competing metaphors conflict and confound. They help us understand what the web is, but they also limit our ability to imagine what the web could be.

    The web metaphor inventory in more-or-less chronological order:

    Web as a spider’s web

    • Thus the name. (If you still think of the web as a spider’s web, you might consider investing in some CD’s from the Video Professor)

    Web as a transportation system

    • One route on the information superhighway. (This metaphor has apparently been relegated to Al Gore’s lock box)

    Web as real estate

    • “We developed a new home page on our web site.”
    • “Our web address is . . . “

    Web as a library

    • A collection of knowledge organized, categorized, indexed, and tagged with metadata.
    • We browse the web as we browse books on a shelf.

    Web as paper/printing

    • We publish web pages. (The fact that a single web page doesn’t always have the same content vexes those stuck on this metaphor. Damn you Ajax and DHTML).
    • We (used to) post notes on bulletin boards.
    • We read websites called newspapers online (Perhaps, not for long. This is sad only for those of us over 20).

    Web as telephone

    • We call up a webpage.
    • We communicate one-to-one using various technologies.
    • Voice over IP (VOIP).
    • Directory services.
    • 21st century twist: Telephone as web.

    Web as TV

    • WebTV.
    • Broadcast.
    • Video.
    • Multimedia.
    • Channels.
    • Surfing the web (A hand-me-down metaphor from TV’s “channel surfing”).

    Web as ecosystem

    • Organisms interacting together within a habitat.
    • Interdependence.
    • Evolution.

    Web as global village

    • Social and political activity without geographical or geopolitical boundaries.

    Web as software

    Wait a second. Web as software? That’s not a metaphor. The web literally IS software.

    Apparently no one under 20 needs a metaphor to understand the web. Hmmm.

    Web as generation gap