Ask Monte received a facelift over the noon hour today. It now features a beautiful little orange icon.
Ask Monte now produces an RSS feed.
In case you’re wondering, Ask Monte is UM’s dynamic knowledgebase powered by RightNow Technologies out of Bozeman. Fourteen UM departments and schools currently have 346 answers to frequently asked questions on the system.
In Ask Monte, you can search for answers by keywords or filter them by topic. With today’s upgrade, even filtered search results and topic areas produce unique RSS feeds. Why is that significant?
As a user, you could subscribe to topic areas of interest in OneStop or any other RSS feed reader. Departments that use Ask Monte can now harness the content in the knowledgebase for use elsewhere.
For example, if Career Services wanted dynamic FAQ’s about student jobs on their website, they could simply filter the Ask Monte answers by selecting the Career Services topic and the Student Employment subtopic. That produces this granular RSS feed that could deliver dynamic content elsewhere.
RSS in Ask Monte opens a lot of possibilities. If you have ideas about how the new feature could improve our customer service, please share.
