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Perception gap

November 3rd, 2009 by Gordy Pace

CDW Government polled 1,000 college students, instructors and IT staff for their report 2009 21st-Century Campus Report: Defining the Vision. Some key findings:

  • 81% of college students use technology every day to prepare for class.
  • 74% of faculty say they incorporate technology into almost every class, but only 45% of students say technology is fully integrated into their curriculum.
  • 52% of students report using social networking sites for educational purposes while 14% of faculty say they use social networking site for educational purposes.
  • 67% of faculty say they are satisfied with their technology professional development, but 45% of students rate faculty lack of tech knowledge as the biggest obstacle to classroom technology integration.
  • 32% of students and 22% of faculty strongly agree that their college/university is preparing students to successfully use technology when they enter the workforce.

    Nobody is happy

    October 21st, 2009 by Gordy Pace

    In a widely shared YouTube video, comedian Louis C.K. explains that, “everything is amazing right now, and nobody is happy.”

    Communication technologies today are amazing. Yet, I hear more rumbling about The University of Montana’s inability to communicate effectively with students, employees and other constituents than ever before.  Nobody is happy.

    I don’t know if people are any happier at North Carolina State University, but NC State offers a nice contrast to UM when it comes to campus communication strategies. UM has (sort of) adopted a tool called “Official Notices” for official campus communication. Official Notices can be read in OneStop and/or delivered to email addresses. NC State has adopted Twitter as an official channel of communication. They built a page that aggregates “official” Tweets from multiple departments.

    The medium is not the message. Twitter doesn’t guarantee better communication than UM’s Official Notices. But NC State has adopted a strategy very different from UM. Without judging the quality or effectiveness of the communication, here is a numbers comparison between UM and NC State on official communication.

    Number of messages in my UM Official Notices inbox:

    8 over the last 26 days

    Number of Tweets on the NC State Twitter page:

    39 in the last 21 hours

    Number of departments with ability to send UM Official Notices:

    9

    Number of departments at NC State with Twitter accounts:

    62

    Percentage of UM messages that link to a web page for more information:

    37%

    Percentage of NC State Tweets that link to a web page for more information:

    67%

    Average number of characters in UM Official Notices:

    1,782

    Average number of characters in NC State Tweets

    108

    Comments?

    1,415 have made the switch

    October 12th, 2009 by Gordy Pace

    One in ten UM students have switched from GrizMail to UMConnect in the first four weeks of the voluntary email transition period.

    If you’re a student, sign up today.

    If you have a reliable channel of communication to students, we would appreciate your help in getting the message to them to make the switch early.

    Voluntary account sign-up will continue for several more weeks. All students who have not signed up for UMConnect accounts by the end of fall semester will have accounts created for them in early January.

    What are the benefits?

    UMConnect is powered by Microsoft’s Live@edu, which provides email, file storage and a collection of collaboration and networking tools. The email interface is similar to the Outlook Web Access used by GrizMail. The big difference is that students get 10 gigabytes of email storage instead of the 35 megabytes provided by GrizMail.

    Live@edu also provides 25 gigabytes of file storage. Files can be saved for public or private use. Office Live provides additional storage space for Microsoft Word, Excel and PowerPoint documents.

    Have questions? Go to our UMConnect FAQ page, or email us at italk@umontana.edu.

    Kaimin covers illegal file sharing

    September 23rd, 2009 by Gordy Pace

    Today’s Montana Kaimin has an article about illegal file sharing and how UM handles take-down notices. It’s worth a read.

    Student email in transition

    September 21st, 2009 by Gordy Pace

    Last week, 79 students blazed a trail to UM’s new student email system by signing up for UMConnect accounts.

    UMConnect provides access to Microsoft’s Live@edu, a suite of web-based services including Outlook live email, Skydrive virtual document storage, Office Live for storing and collaborating on MS Office documents, and other collaboration and networking tools.

    UM students will have the opportunity throughout fall semester to sign up for UMConnect accounts. In early January, UMConnect accounts will be created for all remaining students.

    Check out Ask Monte for UMConnect FAQs.

    Too much information

    August 14th, 2009 by Gordy Pace

    Want your web content to work better? Try saying less.

    Think about the novels, movies and TV dramas you love. Information is artfully left out. The omissions create gaps that you feel compelled to fill. Your brain engages. Your emotions intensify. You’re hooked.

    You willingly invest 30 minutes. An hour. Two hours. Twenty hours to reach a resolution. To see if you were right.

    Good stories create gaps and build suspense. What have these stories left out?

    The perfect website

    August 6th, 2009 by Gordy Pace

    “Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.”

    - Antoine de Saint-Exupéry

    Look at your website content and design. What can you take away to make it better?

    Barking up the right tree

    July 2nd, 2009 by Gordy Pace

    Arboretum:  A place where many kinds of trees and shrubs are grown for scientific and educational purposes.

    Tree icons

    The Montana legislature  designated the UM campus as the state’s official arboretum in 1991. UM’s College of Forestry and Conservation maintains a database of all of the trees that make up the arboretum. Where there is data, IT web developer Jamie Robertson sees a layer to the new UM campus map.

    The latest map layer is a simplified view of the arboretum. Toggle the arboretum button and you can see all of the trees on campus represented by icons that distinguish various species. The new feature includes an educational supplement with photos and tips on how to identify trees.

    “We tried to make it so the average user can look at it and learn something,” Robertson said.

    More detailed data views are available on the Montana Arboretum page maintained by Michael Sweet in the College of Forestry and Conservation.

    Note:  Some some trees that have been removed from campus still show up on the map. The CFC is updating its inventory of campus trees. When the database is updated, the map will reflect the most current state.

    Media Arts makes its mark

    June 29th, 2009 by Gordy Pace

    A new breed of students challenge professors, technology and conventional ways of teaching


    Rick Hughes has sacrificed his golf game and many hours of sleep to keep up with technology—and his students. He grumbles, but a lower handicap and more sack time could never compete with the adrenaline rush he gets from the pursuit.

    Hughes chairs UM’s fledgling undergraduate Media Arts program, which has grown to 93 majors since its inception two years ago. The program turns away more students than it accepts.

    Graduate student Amber Bushnell and Professor Rick Hughes experiment with real-time artistic collaboration with Julia Lindquist, a UM student currently in Japan.

    Graduate student Amber Bushnell and Professor Rick Hughes experiment with real-time artistic collaboration with Julia Lindquist, a UM student currently in Japan.

    Hughes is an administrator, a mentor, and always an active partner with students in a collaborative learning process. In May, he and graduate student Amber Bushnell experimented with long-distance, peer-to-peer artistic collaboration. From an office in McGill Hall, Amber connected to UM students in New Zealand and Japan. Across oceans, using Apple’s iChat on a Mac and a high-speed network connection, the students worked together to create art on a shared digital canvas. They did it in real time using voice and video communication.

    Hughes wants to engage other universities in similar peer-to-peer collaboration with his students, but he struggles to find faculty and administrators at other campuses willing to give it a try.

    “This idea takes advantage of technology everybody already has,” Hughes says. “Everybody seems to be waiting for the next big thing, but we’re missing an opportunity to take advantage of technology that already exists. It doesn’t take a lot of money. It doesn’t take brilliant people. It just takes people willing to do it.”

    It doesn’t take much to convince Amber of the benefits of collaboration. She has produced interactive art installations where viewers become participants in her art. The results always amaze her. Her graduate theses will focus on collaborative art, but on a global scale.

    “We tested the technology with UM students in New Zealand and Japan and it worked great,” she says. “But the distance part isn’t what I’m interested in. It’s collaborating with people from different cultures artistically—using technology to bring cultural ideas together. When you have different mindsets, you learn so much from the other people you’re working with.”

    Different mindsets

    Hughes, age undisclosed, is driven to keep up with technology in part because of his daily interaction with digital natives—students who have no recollection of a world without the World Wide Web.

    Charles Raffety is innately comfortable with technology. Heading into his senior year, Charles will be among the first to earn an undergraduate degree in Media Arts from UM.

    “I came here as a Fine Arts major and discovered a whole new thing—the integration of art and technology,” he says. “I jumped right on the bandwagon.”

    Charles grew up in Dillon where he had access to a computer lab at his elementary school. He didn’t have a computer at home until eighth grade, and his home Internet connection crawled, but he says, “I was excited enough to have patience with it.

    “I had a sense that it was cool, but changing all the time,” he recalls of his online experiences. “Every year it got better. Faster.”

    Charles admits that he has advantages over faculty who are a generation or two ahead of him.

    “For those of us raised in this environment, it’s easier to assimilate to the Internet culture,” he says. “It’s not impossible for faculty, but I see a hesitancy to try new technologies. I think people get overwhelmed and they let that get to them before they sit down and try things.”

    Amber, who teaches Media Arts classes to students of all ages, says her older students are definitely more reluctant to explore new technologies.

    “For younger students,” she says, “things are automatic. Built-in. Second-nature. Older students do great in class, but early on they’re overwhelmed. I see resistance. They’re inhibited. I tell them to ‘just play around’ and that changes their mindset.”

    Amber and Charles represent a wave of college students who will expect something different—something better—from their college education. They will increasingly reject one-way lectures from a podium in favor of cooperative learning that taps into the power of communities and collective intelligence.

    “Collaborative learning is a much richer experience,” Charles says. “Learning to work with others and share viewpoints is important. You’re pushing the boundaries of your comfort zone, and you’re creating more advanced work.”

    “Participation is what’s been missing,” Hughes says. “It’s what we’ve been trying to get to. There are so many opportunities to do truly impressive things with technology we already have.”

    Media Arts in the Missoulian

    Media Arts students Amber Bushnell, Charles Raffety and Lou Ghaddar were featured in a May 15 Missoulian article about an interactive holographic art installation they created.

    Guidelines drafted for external web systems

    June 25th, 2009 by Gordy Pace

    Guidelines for appropriate use of external web systems like Facebook, MySpace and Twitter have just been drafted to help UM departments and student organizations use the tools responsibly.

    The guidelines acknowledge the challenge of writing policy for an ever-expanding and changing set of non-University web systems. In response, the guidelines focus on constraints imposed by FERPA and other privacy laws and policies related to a student’s educational record; HIPAA and Montana health information privacy laws; federal and state archival and retrieval requirements for official electronic communication; and state laws regarding personnel evaluations.

    The draft guidelines are available on the web at:
    www.umt.edu/it/policies/externalwebsystems.aspx.