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Archive for the ‘General’ Category

Network issues: UPDATE 11/17/09

Tuesday, November 17th, 2009

While it appears that yesterday’s network issues have been resolved, we haven’t yet determined exactly what happened to cause the problems. Network engineers continue to investigate the possibilities. Stan Harris will provide an update at today’s Tech Partners meeting (1:30 p.m., UC 326-327).

 If you are still experiencing internet issues this morning, we’d like to know about it – contact IT Central, 243-HELP, or itcentral@umontana.edu and provide as much detail as possible. Thank you.

Banner and Windows 7

Monday, November 9th, 2009

Now that Windows 7 is available and currently being distributed to UM campus departments, many folks are beginning to upgrade to the new operating system. Based on comments and our experience thus far, Windows 7 appears to be a vast improvement over Vista.

However, if you are a Banner user or you support Banner users in your department please keep in mind that at this point in time, SunGard, Banner’s parent company, does not yet support Banner on Windows 7. As soon as SunGard announces that they support Banner running on Windows 7 computers, UM IT will begin full support as well. Please note that if you do attempt to run Banner on a computer running Windows 7, please do so at your own risk.

As soon as SunGard announces support, an announcement will be posted.

Exchange outage UPDATE: 11/9/09, 11:55 a.m.

Monday, November 9th, 2009

System administrators have completed Exchange maintenance on the MUMMAILVS2 server and service has returned to normal for users impacted.

 Thank you for your cooperation.

Blackboard update: 10/22

Friday, October 23rd, 2009

At 2:48 PM local time on October 21, one of the hardware devices on which Blackboard runs failed completely. Through the use of log files, we were able to return the system to its state of 1:37 PM local time.  Any work done in the 71 minute span between these two times will have been lost. We deeply regret the inconvenience this causes you. Questions may be directed to the Blackboard support team at 243-4999.

Web development server upgrade

Thursday, October 8th, 2009

IT’s  aging central development server (http://w3dev.umt.edu) is becoming obsolete.  We are in the process of upgrading it and only want to migrate necessary sites since many of the sites are now managed by the CMS.  We would like to know if you are actively using the development server (http://w3dev.umt.edu). Please let us know within 2 weeks (by Oct. 22th) if you are using this server, and we will migrate your development site.  Otherwise your content will be archived and will no longer be accessible on the development server.

If you have any questions, please don’t hesitate to contact us.

 Thanks,

UM Web Team

webhelp@mso.umt.edu

Listserv Maintenance: 10/12, 5-5:30 p.m.

Wednesday, October 7th, 2009

System administrators will be performing maintenance on the LISTSERV email list server on Monday, October 12, 5:00 – 5:30 p.m.  During the maintenance period, the application will be totally unavailable. This means that if you are a list owner or list subscriber you will be unable to post to your list (e.g. techpart@lists.umt.edu, banner-announce@lists.umt.edu, etc.) or access the LISTSERV interface (http://lists.umt.edu) during this time. Please plan accordingly. Thank you for your cooperation.

Possible Power Outage – IT update

Friday, October 2nd, 2009

This Sunday’s possible power outage in the Social Science building will not impact campus network services. However, since some IT web servers are housed on the first floor of the Social Science building, as a precautionary measure, IT will bring down these servers Sunday morning between 8:00 a.m. and 12:00 p.m. This means that some web services will be impacted. If you attempt to access an IT-hosted web service or website during this time and are unable to do so, it may be related to this outage. Here are several services that will be unavailable:

  • OneStop announcement feeds
  • Access to the following websites:
    • Ask an Alum
    • Western MT Volunteers
    • Student Jobs
    • Faculty Senate
    • Diversity site (connect.umt.edu)
    • Blackberry service (users have been notified)
    • Blogs & Wikis
    • UM campus map
    • UM News and Events
    • Select Survey
    • AV requests

Thank you.

Possible Power Outage: 10/4/09

Friday, October 2nd, 2009

Possible Power Outage – Sunday, October 4, 2009, 8:00 a.m. -  noon

Facilities Services is advising the campus community that a possible power outage may occur on Sunday, October 4th (this is a change from the 3rd because of testing on campus). 

They are completing work on the transformer for the Social Sciences Building (ONLY) and although a back-up generator will be in place, offices may want to turn off computer equipment or other equipment that could result in loss if the power is dropped inadvertently.  This outage SHOULD not effect other places on campus.  However precaution should be taken.

 Please call Hugh Jesse, Director of Facilities Services at 243-2788 for further information.

Planned network outage: 9/23, 5:10 a.m.

Tuesday, September 22nd, 2009

Tomorrow, Wednesday September 23, 2009, there will be a few separate outages in the UM network that will affect network services beginning at 5:10 a.m. and ending by 5:40 a.m.  During this time, most network services will be affected including access to some server services, internet access, and remote access.  This will affect all locations at UM including the dorm network in Missoula.  

The reason for this outage is to replace defective hardware that has caused multiple network outages over the past month, and also possible issues with our wireless network, which we informed you about last Friday.  Software is also being upgraded at this time to lessen the need for additional outages at a later time.

Thank you in advance for your cooperation. Questions may be directed to IT Central, 243-HELP (4357).

Campus wireless: recent issues

Friday, September 18th, 2009

Recently the campus has been experiencing issues with campus wireless (i.e. users are getting bumped off, users are unable to login). IT network engineers have been working with Cisco technicians to resolve the issue and new hardware has been ordered to replace parts that may be causing the problem. This hardware should be delivered and then installed early next week. We aren’t positive that the new hardware will solve the issue, but this is the initial recommendation.

 We will keep you posted on the matter. For those of you who have been impacted, we apologize for the inconvenience.