News - The University of Montana

During the past three weeks, email users have reported a problem with complex email messages arriving in their inboxes truncated or cut off (examples include: online newsletters, ForUM, TGIF newsletter). Our system administrators have determined that this is an Outlook desktop client issue, not related to mail delivery or email mailboxes. If you have experienced this issue, we recommend that you turn off “cached” mode in your Outlook client temporarily, and then re-enable it after 24 hours. The following steps have proven to resolve this issue: 

Outook 2007 Steps

1. From the Menu bar, click Tools
2. Click Account Settings
3. Click Change (underneath the tabs)
4. Uncheck Use Cached Exchange Mode
5. Click Next
6. Click Finish
7. Click Close
8. Exit out of Outlook by selecting File -> Exit
9. Restart Outlook to complete the process 
10. If the steps don’t resolve the issue, restart your computer and then restart Outlook

Outlook 2003 Steps

1. From the Outlook menu bar, click Tools
2. Click Email Accounts
3. Under Email, click the radio button next to “View or change existing email accounts”
4. In the Email Accounts dialog window, click Change
5. In the next Email Accounts dialog window, uncheck Use Cached Exchange Mode
6. Click Next
7. A dialog window displays advising you to exit out of Outlook. Click OK
8. Click Finish
9. Exit out of Outlook by selecting File -> Exit
10. Restart Outlook to complete the process
11. If the steps don’t resolve the issue, restart your computer and then restart Outlook

In both Outlook 2003 and 2007, after 24 hours, you can enable cached mode by rechecking Use Cached Exchange Mode.

If you need assistance with these steps or have questions, please contact IT Central, at 243-HELP (x4357).